Amazon has reached a $2.5 billion settlement with the US regulator following allegations of misleading customers into joining its Prime service and making it difficult to cancel. As part of this agreement, a significant portion of the funds will be allocated to Amazon Prime users in the form of refunds.
Who is eligible for a refund under Amazon’s FTC settlement?
To qualify for a refund, Prime customers must have subscribed between June 23, 2019, and June 23, 2025, through the specific ads or interfaces identified by the FTC as misleading. These include checkout pages, delivery options, and enrollment screens where users were unclear about committing to Prime membership.
Additionally, there is a usage requirement in place. Customers who have used Prime benefits three times or less in their first year of subscription will be prioritized for refunds. Those eligible will automatically receive a refund of up to $51 within 90 days without needing to fill out any forms.
How to submit a claim form for a refund:
After the initial refunds are processed, claim forms will be sent to customers who signed up through flagged screens but used Prime more actively, up to ten times in their first year. The form will be emailed to the registered address, and users will have 180 days to submit it. Once verified, refunds will be issued within 30 days.
If there are remaining funds in the refund pool after both batches have been compensated, Amazon is required to continue expanding eligibility until at least $1 billion is distributed to consumers.